Director of payments industry relations for the Federal Reserve, Connie Theien leads efforts to engage payments stakeholders in advancing strategies for payments system improvement. As part of the Fed’s payments improvement leadership team, she established and manages engagement of the Faster Payments Task Force and the Secure Payments Task Force. Prior to establishing the industry relations function in 2013, she was marketing communications director for Federal Reserve Financial Services. In addition to her Fed experience, her career has included stints in agency, nonprofit and consulting environments. Ms. Theien holds an M.B.A. from the University of Minnesota’s Carlson School of Management.