James Gancos


James Gancos is CEO & Founder of The Guestbook, a next generation loyalty program for nearly 500 independent & boutique brand hotels.  His background as both a veteran hotel operator and business process/technology consultant provided the inspiration and insight to create an innovative rewards platform that provides instant “cash back” gratification and fosters the direct connection between hotel and guest.


Mr. Gancos has held hotel General Manager positions at the W Los Angeles, W Istanbul, and Planet Hollywood Resort & Casino in Las Vegas as well as Hotel Manager positions at the Sheraton Seattle and Sheraton Kauai Resort in Hawaii.  In addition, he served as North America Director of Operations for Starwood Hotels for three years working directly for the divisional President on all aspects of division management.  He has served on the board of the Hotel Association of Los Angeles and represented hotels for multiple corporate IT projects.


Prior to Starwood, Mr. Gancos worked as a Senior Consultant for Ernst & Young specializing in business process reengineering and IT-enablement projects for fortune 500 companies across multiple industries. Mr. Gancos graduated Cum Laude from Duke University with a Bachelor of Science in Economics and holds an MBA from the Harvard Business School.


Mr. Gancos is speaking in:

Global Industry Outlook: Travel, Tourism, Hospitality